Return Policy
109 Beauty will gladly accept returns within 14 days from the date of the invoice. The item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged. Any odors on the product will render the product not approved.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
Customer will be responsible to email at [email protected] to request an exchange. You will get a response within 24-48 hours. All customers must provide us with pictures of the item they want to return to confirm the conditions of the product and receipt/packing slip. Only after that customer service will be able to send a Return Authorization Number. Each exchange request should be preauthoried and an Return Authorization Number (RAN) must be given. Customers are responsible to cover any shipping fees when sending a package back to our return address.
Once the item has been received, may take 3 to 10 business days from the date the package is received to be inspected. Returned merchandise will receive a minimum 30% restocking fee, depending on the condition of the item. If the returned items not in the same conditions as they were original shipped to you, we will refuse or send package back to you with shipping charge.
If the merchandise was sent wrong to you and we will provided you with a prepaid label. Exchange or refund can be processed only after the package is delivered to our facility.
Damaged items
Customers are not advised to dispose of items before contacting our customer service team because if they do so, we are not responsible to offer an exchange or refund.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What is considered damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
Refused Package / Undelivered as Addressed (Return To Sender)
If you wish to have your order reshipped, there will be an additional payment needed for the cost of shipping. Unwilling or unable to pay for shipping, package will be treated as a regular return (See Return Policy). Shipping cost are not refundable.
Shipping
You can choose from a variety of domestic US shipping options for your order. Please note that shipping rates are subject to change at any time. All Shipping cost may be subject to state taxes.
We are not responsible for late shipments due to holidays, natural disasters, customs or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email us at [email protected]